BROWSER CHECK
Are you using the right browser?
If you're not sure which browser you're using, run our brief test of your browser settings below. If your browser is not configured correctly, the test results will provide instructions to help you correct your browser settings, or you may return to this page for detailed instructions below.
To use DiCentral online, you'll need to make sure you have:
- Working Internet connection. Any Internet connection is sufficient for transmitting documents. Broadband connection (DSL, LAN, T1, etc) recommended but not required.
- Microsoft Windows 95/98, NT, 2000, ME, or XP operating system.
- Microsoft Internet Explorer 6 or 7 (Non-IE browsers are not supported)
- Microsoft .NET Framework
- Microsoft (Java) Virtual Machine installed for Internet Explorer.
- Javascript must be enabled in your browser settings.
- ActiveX must be enabled in your browser settings.
- Cookies must be enabled in your browser settings.
- Screen Resolution must be set to 1024x768 pixels.
- Recommended minimum hardware specifications of 400 MHz processor with 256 MB RAM memory installed. Systems not meeting these recommendations may experience slowdown or inability to create complex documents.
Microsoft Internet Explorer 6 or 7
Microsoft .NET Framework Version 2.0
Download Microsoft .NET Framework Version 2.0 from DiCentral (22.4 MB)
To enable java and javascript in your web browser
- On the Tools menu in Internet Explorer, click Internet Options.
- Click the Security tab.
- Click Custom Level... to bring up the Security Settings.
- Under Java>Java Permissions enable the High, Medium, or Low setting.
- Under Scripting, enable "Scripting of Java Applets."
Microsoft Java Virtual Machine for Internet Explorer
Go to Windows Update to download and install all needed "Critical Updates and Service Packs", which should include Java Virtual Machine. After re-booting your computer, run DiCentral's Browser Check again to see if JVM was installed with your updates.
If Java Virtual Machine is still missing, you can download it directly from here. When prompted, save the file to a temporary location on your hard drive (such as Desktop). Application will automatically install after download is complete. Re-boot your computer and you should be able to pass our Browser Check with no difficulty. You may safely delete the file saved to the temporary location after its installed. If you have any questions, contact Customer Support at 281-480-1121.
To enable ActiveX controls in your web browser:
- On the Tools menu in Internet Explorer, click Internet Options.
- Click Custom Level... to bring up the Security Settings.
- Under ActiveX Controls and Plugins enable "Download Signed ActiveX Controls."
- Disable or prompt "Download Unsigned ActiveX Controls."
- Disable or prompt "Initialize and Script ActiveX Controls Not Marked as Safe."
- Enable both "Run ActiveX Controls and Plugins" and "Script ActiveX Controls Marked Safe for Scripting."
- Under Scripting, enable "Active Scripting."
To enable cookies in your web browser:
- On the Tools menu in Internet Explorer, click Internet Options.
- Click the Security tab.
- Click Custom Level... to bring up the Security Settings.
- Under Cookies enable both "Allow Cookies to Be Stored on Your Computer" and Allow Per-session Cookies [Not Stored]."
To set your screen resolution:
- From your desktop, right-click and choose Properties.
- Click the Settings tab.
- In the "Screen Area" section, move the slider pointer to 1024x768 pixels, then select "Ok."
- A popup dialog box will appear asking for confirmation of your selection. Select "Ok" again. Your screen may flicker or go blank for a few seconds as it changes resolution. This is normal.
- A dialog box will then appear asking if you wish to keep this setting. Select "Yes."
